My disability or condition isn't being accommodated
Health and care services must make reasonable adjustments, such as longer appointments, easy-read letters, a quiet space or an interpreter.
The interactive version is available in 6 languages and Easy Read. It includes a ready-made letter you can fill in.
Your rights
- Reasonable adjustments so you aren't at a disadvantage.
- Information in a format you can understand: large print, braille, easy read, BSL or email.
- Not to be treated less favourably because of a protected characteristic.
- Public bodies must have due regard to equality (the public sector equality duty).
What to do next
- Say what would help, specifically. For example: 'a double appointment' or 'text, not phone calls'.
- Ask for it to be flagged on your record so you don't have to repeat it.
- If they refuse, ask for the reason in writing and complain. The Equality Advisory Support Service (EASS) can help.
Say this
“I'm asking for a reasonable adjustment under section 20 of the Equality Act 2010. Please also record my communication needs.”
The law behind it (England)
- Equality Act 2010s.20 reasonable adjustments, s.149 public sector equality duty
- Accessible Information Standardinformation you can understand (England)
- Human Rights Act 1998Article 14: discrimination
Elsewhere in the UK
- Scotland
- The Equality Act 2010 applies across Great Britain.
- Wales
- The Equality Act 2010 applies across Great Britain.
- Northern Ireland
- In Northern Ireland, the Disability Discrimination Act 1995 and NI equality law apply.
Easy Read
What you need to know
- You have a disability or a health condition.
- Services must make changes to help you. These are called reasonable adjustments.
- For example, a longer appointment.
- Or letters in Easy Read or large print.
What you can do
- Say what would help you.
- Ask them to put it on your record.
Last reviewed: November 2026. This is general information, not legal advice. How we check our information.